Auto Insurance Claims: What Happens after I file My Claim?

The process after filing an auto insurance claim is based on the old saying, “hurry up and wait”. You must hurry as soon as possible after the accident and file the claim, but understand that you will likely have to wait for the claim to be resolved. Know that your role with your auto insurance claim is to be as cooperative and available as possible. If you don’t return phone calls, don’t expect yours to be returned, etc.

In general, make a policy when you are in contact with the adjuster for your auto insurance claim to ask two questions every time you speak to them. (1) What else is needed to conclude this claim? (2) What is your plan of action to conclude this claim? When both parties understand where the auto insurance claim stands, both are more likely to work towards a peaceful resolution.