USAA Leads the Way in Auto Insurance Customer Service

JD Power and Associates rules the world in terms of business rankings and their ranking of auto insurance companies customer service is no different. USAA was ranked #1 by a long shot in the 2008 Poll, however their relationship with military members and families disqualified them. USAA would have had a score of 922 out of 1000.

Car insurers: Favorites of customers
Rank Insurance Company Overall Satisfaction Score
1 Erie 896
2 The Hartford 894
3 State Farm 893
4 Liberty Mutual 886
5 American Family 880
6 GEICO 876
7 Nationwide 875
8 MetLife 873
9 Automobile Club Group 867
Industry Average 867
10 Allstate 863
11 Esurance 860
12 Safeco 855
12 Travelers 855
14 Farmers 849
15 Progressive 844
16 AIG 840
17 Mercury 835

Source: J.D. Power & Associates

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